We will always do our best to ensure that your product arrives directly to you and in perfect condition.
Unfortunately shipping services cannot provide 100% perfect deliveries.
Please understand that some uncertainties, mistakes and special circumstances could occur; so we want you to trust us and we will do our best to avoid or resolve them for your best.
A request for refund and exchange should be made within 7 days after the delivery date, If 7 days already passed, Request can be refused.
1.Please contact us through email(katalyst@katalyst.co.kr) before returning anything.
2.After negotiation of the return procedure details, such as refund, charges, and shipping cost responsible side; we will give you instructions how to send back returning products back to us.
3.Please pack the contents carefully to avoid damage.
4.Products must be resent within 7 days after the Delivery Date, which would be printed on the order packaging slip.
5.All FREE products and FREE gifts that were included to the order must be returned as well.
6.Your return will be processed promptly upon arrival. We are unable to process your refund until we receive the product back.
7.Items must be returned in the original condition in which they were delivered to you. Otherwise we reserve a right to refuse in refund.
We want to have trustworthy and friendly relations with our customers. To do so we established a Refund policy that would be proper for both sides